Where you bought decides what to check.
If you bought on our website Make sure you're signed into the app with the email address you subscribed with. Once signed in, your membership shows as Premium. If it doesn't, close the app completely — including removing it from the background — and reopen it.
If you bought in the app (Google Play)
- Check you're on the latest version of the app.
- Check you're signed into the Google account that made the purchase.
- Open the subscription screen and tap Restore, then wait 15–20 seconds.
- If it still doesn't show, close the app completely and reopen it.
Two things that look like a locked subscription but aren't
- You've used today's allowance. If the message mentions a limit rather than a subscription, your subscription is fine — see What does a subscription actually include?
- The screen is offering credits, not a subscription. Then the feature you tapped needs purchased credits, which means a music video — see Two kinds of credits.
Still locked after all of that? Email support@singasong.app with your user ID (Settings), your platform, your app version and the email on your store account.