Work through these in order — the first three fix it almost every time.
- Check the obvious ones. Turn the volume up and check your phone isn't muted. If you're on Bluetooth, the sound may be going to headphones or a speaker in another room — disconnect it and try again.
- Another app may be holding the audio. A call, a voice note, a video, or another music app can keep control of your phone's audio. Close it, then reopen SingASong.
- Close SingASong completely and reopen it — remove it from the background, don't just switch away. Then play the track again from your Library.
- If it plays but keeps pausing or skipping, it's usually the connection. Tracks stream from our servers, so a weak signal makes playback stop and start. Switch between Wi-Fi and mobile data and try again.
- If one specific track won't play but others do, that track failed on our side. Check whether the credits came back; if they did, generate it again.
Still silent on every track after all of that? Email support@singasong.app with your device model, your OS version, your app version (Settings), and whether it's one track or all of them — that last detail is what tells us where to look.