To request a refund, go to whoever took the payment — that's Google if you bought inside the app, and us if you bought on our website.
- Bought inside the app on Android → Refunds for Google Play purchases (Android). Google decides; we can't issue or overturn it.
- Bought on singasong.app → Refunds for web purchases. Our support team reviews it and replies within 1–3 business days.
Not sure which? If you have a purchase confirmation email from us, it was a web purchase. If you don't, check Play Store › your profile › Payments & subscriptions.
Whichever route applies, email support@singasong.app as well, with your user ID (Settings) or account email, the purchase date and the amount. For a web purchase that starts the review. For a Google purchase we can't approve it, but we can confirm what your account shows — and that context often decides the outcome.
Cancelling and refunding are two different things. A refund doesn't stop future charges on its own, and cancelling doesn't reverse a charge already taken. If you want both, do both — see How to cancel your subscription.