For a web refund we approved: once processed it usually takes 5–10 business days to appear, depending on your bank. Once it's left our system we can't track it further — if it's been longer than 10 business days, contact your bank. For written confirmation that we issued it, email support@singasong.app.
For a Google Play refund: the refund is issued by Google to your original payment method, and their timing applies. Track the status in your Google Play order history. We have no visibility into it — but if you need anything from us for the request, email support@singasong.app.