Refund requests for purchases made on our website are reviewed directly by our support team.
To make a request
- Email support@singasong.app with the subject "Web Refund Request".
- Include: the purchase date, the payment method, your account email, and your reason.
- We'll get back to you within 1–3 business days.
If the refund is approved
- The amount goes back to the card you paid with, within 5–10 business days.
- Your subscription is cancelled along with the refund, and your access ends.