If there's a charge you're certain you didn't make, the route depends on where it was billed. Each platform has its own process for unauthorised transactions.
- Google Play: report it to Google with your card receipt at https://pay.google.com/payments/unauthorizedtransactions. The form explains what's needed.
- Website purchase: this one goes through our payment provider, so contact us. Email support@singasong.app with your card receipt and the transaction details. Our team will investigate and start the refund or cancellation where it's warranted.