If the same subscription looks like it's been charged twice, it's usually one of a few things.
Possible causes
- Two subscriptions on different platforms — one bought in the app on Android and one on our website. These are separate billing systems and don't know about each other.
- Two accounts — signing up twice with different email addresses on the website.
- A pending authorisation hold from your bank that later drops off on its own.
- A duplicate posted by the bank in error.
What to do
- Note the dates and amounts from your statement.
- Check how many subscriptions you actually have: Android → Play Store › your profile › Payments & subscriptions › Subscriptions. Web → look for a confirmation email from us.
- If you find more than one, cancel the one you don't want, through the platform it was bought from.
- If that isn't it, email support@singasong.app with the dates and amounts from your statement and your user ID. A screenshot of the statement speeds up the review.